Switching poker software providers sounds risky, because your poker room runs on it every day: player accounts, balances, agents, tournaments and history all live on the old platform. Done with a plan, a migration keeps your players, your data and your brand, and moves you to a provider that supports you properly. This guide covers the signs it is time to switch, what you can bring with you, a step-by-step migration plan, how to compare costs, and the questions to ask before you sign.
Signs it is time to switch poker software providers
- Slow or shared support. Your tickets wait in a queue with every other operator, and nobody on the provider’s side knows your platform well.
- A revenue share that keeps growing. As your tables earn more, a high percentage share takes more each month, on top of fixed fees.
- You can’t change what you need. Custom graphics, new game options or features for your market are refused, delayed for months or priced out of reach.
- Outdated apps. Players complain about slow tables, crashes or apps that don’t work on new phones.
- No control over your data. You can’t get a full export of your own players, balances or hand history.
If two or more of these sound familiar, it is worth pricing a move.
What you can bring with you
When you move to Creatiosoft, we migrate the data your poker room depends on:
- Player accounts, so players keep their usernames and don’t have to sign up again
- Player balances, reconciled so every balance matches the old platform
- Agents and affiliates, with the player groups they bring in
- Hand history, so you keep your records for players, support and reporting
The first step is a data export from your current provider. Check what your contract says about data ownership and exports, and ask for the export in writing early.
How to migrate a poker room to a new provider, step by step
- Review your contract and licence. Check your notice period with the current provider, and whether your gaming licence or regulator needs to be told about a change of software supplier.
- Get the data export. Request player accounts, balances, agent and affiliate structures and hand history in a standard format.
- Set up the new platform. Your brand, graphics, games, stakes, tournaments and back office are configured on the new platform. A standard setup on our white label poker platform goes live within 2 weeks; custom features are planned and quoted after a call.
- Import and reconcile. Accounts, balances and agents are imported to a test environment, and every balance is checked against the export before anything goes live.
- Test end to end. A dedicated test engineer checks sign-in, deposits and withdrawals, gameplay, tournaments and agent reports on the new platform.
- Tell your players. Announce the move in advance: new app links, the date, and that their account and balance move with them.
- Switch over. Pick a quiet time, freeze the old platform, run a final balance export, import it and open the new poker room.
- Watch the first weeks closely. Your support team and ours stay close to players, tables and payments while everyone settles in.
How long the migration takes depends on how much data you have and how quickly your current provider exports it, so we agree the timeline after reviewing your export.
How to compare the cost of switching
Put your current provider’s monthly fee and revenue share next to ours and run the numbers on your own earnings. Our white label platform has no setup fee: $1,000 a month plus 9% of rake and tournament fees, with the first three months paid in advance. Hosting, updates and support are included. No hidden terms 🙂
| Your rake and tournament fees per month | Creatiosoft: $1,000 + 9% of rake | Your current provider |
|---|---|---|
| $10,000 | $1,900 | Your monthly fee + your revenue share |
| $25,000 | $3,250 | Your monthly fee + your revenue share |
| $50,000 | $5,500 | Your monthly fee + your revenue share |
For example, if your current provider takes 20% of $25,000 in rake, that is $5,000 a month before any fixed fee, against $3,250 with us. Use your own contract’s numbers: the difference grows as your poker room grows. See our pricing for the full terms.
Questions to ask before you sign with a new provider
- Will we get a dedicated team, or a shared support queue?
- What exactly is the revenue share calculated on, and what fixed fees are added?
- Can you change our graphics and build the features we need, and how is that priced?
- Is the RNG certified by a recognised test lab, and can we see the certificate?
- Which player data will you migrate, and how do you check balances?
- Can we export all our data if we ever leave you?
Our guide to choosing an online poker software provider has the full checklist.
Why operators move their poker room to Creatiosoft
- Dedicated support. A team that knows your platform, with near-24/7 technical support. We can also deploy our developers at your location; terms are agreed on a call. See dedicated poker developers.
- A lower share of your rake. 9% of rake and tournament fees, plus $1,000 a month, with no setup fee.
- Built the way you want. We change the graphics, branding and features to fit your market, quoted after a call.
- Proven technology. Building poker platforms since 2012, live with 10+ operators, with card shuffling and dealing on an RNG certified by iTech Labs.
- Your players, your choice of liquidity. Run your own player pool or join the Creatiosoft Poker Network.
Planning a move? Book a call and send us your current setup: we’ll review your data export and give you a migration plan and a cost comparison.
